General Term and Condition

PLACE AN ORDER

The following demonstrates User Agreement (here-in-after referred to as an "Agreement") between R.P Goel &Sons, a company duly registered under the provisions of the Indian Companies Act 2013 with its registered office at Khasra No: 57/21 Village Mundka New Delhi- 110041(India) (hereinafter referred to as "RPG") and the users of the website ("You", "Your, "User"/"Users").

Before You subscribe to and/or begin participating in or using website. RPG believes that user(s) have fully read, understood and accepted the Agreement.

If You do not agree to or wish to be bound by Agreement You may not access to or otherwise use the website.

USER AGREEMENT

The website by the domain name "" and the mobile application “RPG" (hereinafter collectively referred to as the "Platform") are owned and managed by RPG (hereinafter referred as "R.P Goel & Sons').

Any and all use of this Platform is subject to, and constitutes acknowledgment and acceptance of, the following Terms and Conditions (Terms"). It is mandatory for all users of the Platform to have read carefully, fully understand and be in total agreement to the below mentioned Terms before they proceed to use any of the services of the Platform ("Services"). The Services are available only to those individuals, firms or companies who can form legally binding contracts under the Indian laws. If you are a minor i.e. under the age of 18 years, you may use the Services only with the involvement of a parent or guardian. Your use of the Platform is governed by the following terms and conditions.

AMENDMENT TO USER(S) AGREEMENT

R.P Goel &Sons may change, modify, amend, or update this agreement from time to time without any prior notification to user(s) and the amended and restated terms and conditions of use shall be effective immediately on posting. You are advised to regularly check for any amendments or updates to the terms and conditions contained in this User Agreement. If You do not adhere to the changes, You must stop using the Platform. Your continuous use of the Platform will signify Your acceptance of the changed terms.

USER(S) ELIGIBILITY

User(s) means any individual or business entity/organization that legally operates in India or in other countries, uses and has the right to use the services provided by Platform. Our services are available only to those individuals or companies who can form legally binding contracts under the applicable law i.e. Indian Contract Act, 1872 As a minor if You wish to purchase or sell an item on the Platform such purchase may be made by Your legal guardian or parents who have registered as users of the Platform. R.P Goel & Sons advises its users that while accessing the Platform, they must follow/abide by the related laws, R.P Goel & Sons is not responsible for the possible consequences caused by Your behavior during use of Platform, R.P Goel &Sons may, in its sole discretion, reserve the right to terminate Your membership and refuse to provide You with access to the Platform at any time.

We record buying and browsing activities of our users including but not limited to Your contact details and profiles and uses the same to provide value-added services to our users.

If You are registering as a business entity, You represent that You are duly authorized by the business entity to accept this User Agreement and You have the authority to bind that business entity to this User Agreement.

Please note our Platform is also not a risks proof Platform.

REGISTRATION AND YOUR ACCOUNT

To become a Registered User(s) there is a proper procedure which is for the convenience of user(s) so that they can easily log-in.

User(s) can become a Registered User(s) by filling an on-line registration form on the Platform by giving desired information (name, contact information. details of its business, etc.). R.P Goel & Sons will establish an account ("Account") for the user(s) upon registration and assign a user alias ("User ID") and password ("Password") for log-in access to Your Account. If You use the Platform as Registered User, You are responsible for maintaining the confidentiality of Your User ID and Password. You are responsible for maintaining the confidentiality of Your personal and non-personal information and for restricting access to Your computer, computer system and computer network, and You are responsible for all activities that occur under Your User ID and Password, email id and phone number as the case may be.

Further, in case You register on behalf of a business entity, You represent. that business entity and (a) You have the authority to bind the entity to terms and condition of use and/or this Agreement: (b) the address You use when registering is the principal place of business of such business entity: and (c) You use the Platform for business purposes only (d) all other information submitted to R.P Goel & Sons during the registration process is true, accurate, current and complete

By becoming a Registered User, You consent to the inclusion of Your personal and non-personal data in our on-line database and authorize R.P Goel & Sons to share such information with other user(s) R.P Goel & Sons may refuse registration and deny the membership and associated User ID and Password to any user for whatever reason, R.P Goel & Sons may suspend or terminate a registered membership at any time without any prior notification in interest of R.P Goel & Sons or general interest of its visitors /other members without giving any reason thereof.

You can access and update much of the information you provided us on the website. You agree and acknowledge that you will use your account on the website to purchase products only for for business purposes and not for personal use.

Despite Your organization's contact number(s) are on Do Not Call Registry, You consent to be contacted by R.P Goel & Sons through phone calls: SMS notifications or any other means of communication, in respect to the services provided by R.P Goel & Sons.

Cancellation

The right to cancel any order for any reason is reserved with R.P Goel & Sons of the goods. Possible reasons for cancellation include, but are not limited to the following-

  • Potentially fraudulent order - Before shipping the orders, a check is run to make sure such orders are legitimate. If the check fails, Your order may be cancelled
  • Incorrect Pricing - Due to the volatile market for collectible product, there may be major fluctuations in price at times. Therefore, RPG reserves the right to remove any item from any order and provide a full refund to the customer tor that item.
  • Non availability of the product - If the order is not serviceable by RPG due to non-availability of the product.
  • Non-serviceable address - If Your pin code is not serviced by any of the courier partners, your order will be cancelled.
  • Long. gestation time - If the procurement is taking longer than 7 working days and You are not willing to wait further, your order will be cancelled.

Return Policy

Returns is a scheme provided by RPG directly in terms of which the option of exchange, replacement and/ or refund is offered. All products listed under a particular category may not have the same returns policy. All returns are further subject to the terms, conditions and policies of our payment service providers. Please contact our office to discuss any return requests.

Payment

While availing any of the payment method's available on the Platform, R.P Goel & Sons will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to You due to:

  • Lack of authorization for any transaction/s, or
  • Exceeding the preset limit mutually agreed between You and "Banks", or
  • Any payment issues arising out of the transaction, or
  • Decline of transaction for any other reasons

Before shipping I delivering Your order to You, RPG may request You to provide supporting documents (including but not limited to Govt. issued ID and address proof) to establish the ownership of the payment instrument used by You for Your purchase. This is done in the interest of providing a safe online shopping environment to Our Users.

You have specifically authorized R.P Goel & Sons or its service providers to collect, process, facilitate and remit payments and / or the Transaction Price electronically to and from other Users in respect of transactions through Payment Facility. Your relationship with R.P Goel & Sons is on a principal to principal basis and by accepting these Terms of Use You agree that R.P Goel & Sons is an independent contractor for all purposes, and does not have control of or liability for the products that are listed on Platform that are paid for by using the Payment Facility.

You understand, accept and agree that the payment facility provided by R.P Goel & Sons is neither a banking nor financial service but is merely a facilitator providing an electronic, automated online electronic payments, collection and remittance facility for the transactions on the Platform using the existing' authorized banking infrastructure and Credit Card payment gateway networks, Further, by providing Payment Facility, R.P Goel & Sons is neither acting a trustees nor acting in a fiduciary capacity with respect to the Transaction or the Transaction Price

Shipping orders outside India:

Our Platform presently does not entertain orders requiring international shipping. if You are an international customer please email us We shall coordinate with the requisite sellers to determine whether we Your order can be fulfilled or not.

Our business hours: Our hours are 9AM to BPM Monday to Saturday

Order delivery time

If material is in stock of or is readily available with us, it is dispatched in 1-4 business days on receipt of the complete payment for the order placed online. For Special orders or out of stock items, the delivery time shall be around 2 weeks. If the seller is not able to fulfill your order, we will refund your entire amount collected within 15 business days. If order delivery time exceeds the above committed timelines, we will contact you to determine if you want to execute the order with the new delivery time. If you do not wish to execute the order at that time, entire amount shall be refunded.

Product information not shown in the catalog:

Call, fax or email us to let us know what kind of information You need – All our numbers are listed in our Contact us section

Additional information about previous orders

Click on Order history at the top of the web site to view information about Your previous orders. From there You can access Your invoices, proofs of delivery, and other shipment information.